Frequently Asked Questions
Everything you need to know about your Swansea City AFC order.
When will my order be dispatched?
We aim to process and dispatch all orders within 3-5 working days. During peak periods, such as new kit launches or Christmas, please allow up to 7 working days for your order to be shipped.
Can I return a personalized shirt?
Unfortunately, we cannot accept returns or exchanges on any items that have been personalized with name, number, or sleeve patches, unless the item is faulty.
Do you offer international shipping?
Yes, we ship Swansea City AFC merchandise worldwide. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.
How do I know which size to order?
A detailed size guide is available on each product page to help you choose the right fit for replica kits, training wear, and leisure apparel. Please note that athletic-fit items may run smaller than standard clothing.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
Can I click and collect my order from the Stadium?
Yes, we offer a free Click & Collect service from the Swansea.com Stadium Club Shop. You will receive an email notification as soon as your order is ready for pickup.