Returns & Exchanges
Swansea City AFC is committed to fan satisfaction; if you are not entirely happy with your purchase, you can return your items within 28 days of receipt for a full refund or exchange. Please ensure all items are in their original condition with tags attached to be eligible for processing.
Complete the Returns Form
Fill out the returns form included in your original delivery, specifying whether you require a size exchange or a refund to your original payment method.
Package Your Items
Securely pack the official merchandise in its original packaging, ensuring all labels and swing tags remain intact and the items are unworn.
Ship to the Liberty Stadium
Send your package via a tracked postal service to the Swansea City Club Shop at the Liberty Stadium, keeping your proof of postage until the return is confirmed.
Processing and Notification
Once our retail team receives and inspects your return, we will process your request within 7-10 working days and send an email confirmation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing